Privacy Policy

1. Introduction

At Essa Technologies Pvt Ltd ("Essa Technologies," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://essatechnologies.in), use our products and services (including gImmerse), or interact with us.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information that identifies, relates to, or could reasonably be linked with you, including:

• Contact Information: Name, email address, phone number, company name, and job title
• Account Information: Username, password (encrypted), and account preferences
• Communication Data: Messages, inquiries, and feedback you send to us
• Payment Information: Billing address and payment method details (processed securely through Razorpay)

2.2 Technical Data

We automatically collect certain information when you visit our website:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages viewed, time spent, click patterns, referring URLs
• Cookies & Similar Technologies: Session data, preferences, and analytics information
• Location Data: Approximate geographic location based on IP address

2.3 Information from Third Parties

We may receive information from:

• Analytics providers (Google Analytics)
• Payment processors (Razorpay)
• Social media platforms (if you interact with our content)
• Public databases and data enrichment services

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Delivery

• Provide, operate, and maintain our products and services
• Process transactions and send related information
• Respond to inquiries and provide customer support
• Manage your account and subscription

3.2 Communication

• Send administrative information, updates, and security alerts
• Provide marketing communications (with your consent)
• Send newsletters and product announcements
• Respond to your comments and questions

3.3 Analytics & Improvement

• Analyze usage patterns to improve our services
• Develop new features and products
• Conduct research and analytics
• Personalize your experience

3.4 Legal Compliance

• Comply with legal obligations and regulatory requirements
• Protect our rights, privacy, safety, or property
• Detect, prevent, and address fraud or security issues
• Enforce our Terms of Service

4. Data Sharing & Third Parties

We do not sell your personal information. We may share your information with:

4.1 Service Providers

We share information with trusted third-party vendors who perform services on our behalf:

• Cloud Hosting: AWS, Hetzner (infrastructure and data storage)
• Payment Processing: Razorpay (secure payment transactions)
• Email Services: AWS SES (transactional emails)
• Analytics: Google Analytics (website usage analysis)

These service providers are bound by confidentiality obligations and may only use your information to provide services to us.

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government or regulatory requests
• National security or law enforcement requirements
• Protection of our legal rights and safety

4.3 Business Transfers

If Essa Technologies is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

5.1 Types of Cookies

• Essential Cookies: Required for basic site functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and choices
• Marketing Cookies: Track advertising effectiveness (with consent)

5.2 Your Cookie Choices

You can control cookies through your browser settings. Note that disabling cookies may affect site functionality. Most browsers allow you to:

• View and delete cookies
• Block third-party cookies
• Block all cookies (may limit functionality)
• Receive notification when cookies are set

6. Your Privacy Rights

You have the following rights regarding your personal information:

6.1 Access & Portability

• Request access to your personal information
• Obtain a copy of your data in a portable format
• Request details about how we process your data

6.2 Correction & Updates

• Update or correct inaccurate information
• Complete incomplete information
• Modify your account preferences

6.3 Deletion

• Request deletion of your personal information
• Close your account
• Note: Some information may be retained for legal compliance

6.4 Opt-Out

• Unsubscribe from marketing communications
• Opt out of certain data collection
• Disable cookies through browser settings

6.5 Complaint

If you believe we have not complied with data protection laws, you have the right to lodge a complaint with the relevant data protection authority in India.

7. Data Security

We implement industry-standard security measures to protect your information:

7.1 Technical Safeguards

• Encryption: SSL/TLS for data in transit, AES-256 for data at rest
• Access Controls: Role-based permissions and multi-factor authentication
• Firewalls: Network security and intrusion detection systems
• Regular Audits: Security assessments and vulnerability scanning

7.2 Organizational Safeguards

• Employee training on data protection
• Confidentiality agreements with staff and partners
• Incident response procedures
• Regular security policy reviews

7.3 Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and relevant authorities within 72 hours as required by applicable law.

8. International Data Transfers

Your information may be transferred to and processed in countries outside India, including:

• European Union (for hosting infrastructure)
• United States (for certain service providers)

We ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions for certain jurisdictions
• Privacy Shield framework compliance (where applicable)

9. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@essatechnologies.in, and we will promptly delete such information.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will:

• Post the updated policy on this page
• Update the "Last Updated" date
• Notify you via email for material changes
• Obtain your consent for changes that affect how we use your information

We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: